At our salon and spa, we understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. However, to ensure smooth operations and accommodate other clients, we have implemented the following cancellation policy:
1. Cancellation or Rescheduling:
– We kindly request a minimum of 24 hours’ notice for any cancellations or rescheduling.
– You can cancel or reschedule your appointment by calling our salon reception directly.
2. No Call No Show:
– In the event of a “no call, no show” appointment, where no cancellation notice is provided, we reserve the right to charge 100% of the service cost.
– This charge will be deducted from the credit card provided during the booking process.
3. Late Arrivals:
– We understand that unexpected delays may occur. However, if you arrive more than 15 minutes late for your scheduled appointment, we may need to modify or reschedule your service to avoid inconvenience to other clients.
– We recognize that certain situations are beyond your control, such as emergencies or sudden illness. Please contact us as soon as possible if such circumstances arise, and we will do our best to accommodate you.
5. Refunds and Disputes:
– Refunds for services rendered will not be provided unless there is a genuine concern with the service provided. If you have any concerns or disputes, please reach out to our management team, and we will address them promptly.
By booking an appointment with our salon and spa, you acknowledge and agree to the terms of our cancellation policy. We appreciate your understanding and cooperation in helping us provide exceptional service to all our valued clients.